Terms and Conditions

Cancellation

In-stock items which have already been despatched at time of cancellation will be subject to handling and admin charges.
In-stock items which have not already been despatched at time of cancellation will be subject to admin charges.
Out of stock items which form part of a regular order between Supplier and a Third Party Manufacturer, will be subject to admin charges.
Out of stock items which are of a bespoke nature, and which do not form part of a regular order between Supplier and a Third Party Manufacturer, will be subject to admin charges + any third party order terms which Supplier may incur.

Delivery

All orders will be processed within 2 working days. 
Default despatch will be Royal Mail, 2nd Class, recorded.
Special delivery (eg Next Day) available.

Returns/Refunds

Returns due to buyer remorse will therefore, be accepted at buyer’s expense, providing notice is given within 14 days.
Buyer remains responsible for returning the item which must be in a re-saleable condition; must not have been used, and where appropriate must be complete with all components and the packaging must not be damaged.
Note that if these conditions are not met we may not accept returned goods.
Any refund will attract handling and admin charges.

Damaged/Defective Goods

In the unlikely event that a buyer receives defective or damaged goods, notice to the supplier must be given within 24 hours of receipt. In such case, use the ‘Contact Us’ facility and we will effect replacement order or refund.

General

We conform to the Consumer Protection (Distance Selling) Regulations 2000.
All business transacted on this site shall be governed by the Laws of England and shall be subject to the exclusive jurisdiction of English Courts of Law.
These Terms and Conditions do not affect, nor override your Statutory Rights.
Other than in the event of damaged or defective goods, all refunds at the discretion of Chakras, will attract handling and/or admin charges, and will reflect any ulterior costs incurred by the Supplier.
A working day is any day from Monday to Friday except for Good Friday; Easter Monday; Christmas Day and any statutory bank or public holiday.
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